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Privacy Policy

 

OVERALL STATEMENT
This statement applies to the website located at eztakaful.com.my which is owned and operated by Antah Insurance Brokers Sdn Bhd.

Your privacy is important to us. We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.

We will not give your personal information to any other organisation for their marketing purposes.

We need personal information to be able to provide you with insurance products and services online. This includes using the information to provide you with quotes, process applications, and compile statistics to allow us to improve our products and services to you.

PERSONAL INFORMATION
The personal information we collect includes your name, address, date of birth, gender, occupation, I.C. No., your telephone number, email address and other information that helps us provide you with an accurate personal quote.

We may also collect personal information about someone else from you, for example if you apply for a joint or family product or service where you nominate other people on your Certificate. If you provide us with personal information about someone else, it is your responsibility to tell that person that you have provided their personal information to us.

When you visit and browse our website, we collect general information that won’t personally identify you. This information includes your internet protocol (IP) address which all websites collect. This information helps us maintain, evaluate and improve the performance of our site.

When you use our website (for instance, to get a quote or make an application), we record and collect personal information so we can give you an accurate personal quote and, if you decide to purchase a Takaful plan, to issue and deliver the Certificate of Takaful to your address.

We may also use external organisations to web-host, help us maintain our website, problem-solve and to gather non-personal information for evaluating the effectiveness of our online marketing activities.

INFORMATION DISCLOSURE TO OTHERS
We only disclose your personal information on a confidential basis to other parties who help us provide our products and services that suit you best. This may be other Takaful operators, parties involved in supporting the claims process like loss adjusters, managers and assessors, repairers and suppliers, investigators and recovery agents. Your personal information may also be disclosed to police, law and credit enforcement groups, legal advisors and health providers, or parties assisting us to provide communication services (like mailing).

Those external companies who assist us to web-host, maintain our website, problem-solve and to gather non-personal information for evaluating the effectiveness of our online marketing activities, may also have access to your personal information.

We impose strict security and confidentiality requirements on how they handle your personal information, and the use of it is limited to the specific purpose for which we supply it.

If, at any time, you believe the personal information we have about you is inaccurate please contact us at customerservice@eztakaful.com.my or on (603) 2303 4800 and we’ll correct it.

YOUR EMAILS
We keep the content of any email communication you have with us to ensure the highest standards of customer service. It helps us to understand your needs and to provide you with effective assistance.

LINKS TO OTHER SITES
We may provide links to other websites which may be of interest to you. These other websites are not subject to this Online Security and Privacy Statement. You should read the privacy and security statements on those websites for details of how they treat your personal information.

We shall not be held liable for any loss or damage suffered by you arising from your access and/or use of these other websites.

ADVERTISING AND MARKETING MATERIAL
We want to provide you with relevant products and services (and related information), and we may communicate with you about these. If you don’t want to receive this information, you can contact us by phone or email to “opt-out” of communications from us which are not related to your Certificate of Takaful. We do not send unsolicited bulk emails.

ONLINE SECURITY
The protection of your personal information is vital to us. We take all reasonable precautions to protect your personal information from loss, misuse and any unauthorised access, modification or disclosure.

The information you provide to us via our website is securely encrypted and transmitted over a secure socket layer protocol (SSL), making it difficult for others to access your information. There are 2 ways of knowing you are using a secure section of our website: look for the small padlock symbol in the bottom right-hand corner of your browser; and check that the web address in your browser window starts with “https” instead of “http”.

Your personal information is stored on our computer systems which are protected from unauthorised access by a combination of technologies (firewalls, secure logon processes, encryption and intrusion monitoring technologies).

We use cookies for communication between our website and your internet browser. Cookies enable our online insurance quotation and purchase process, and help us provide you with a personalised service. Cookies may also record non-personalised information such as the date, time and duration of your visit or the pages accessed, for website administration, analysis and maintenance purposes. However, such information is aggregated and not attributed to individual users.

YOUR ACKNOWLEDGMENT
You acknowledge and accept that your use of our website indicates your acceptance of our website terms of use and of this security and privacy statement.

This is our current security and privacy statement. It replaces any previous security and privacy statement published on our website. We are under no obligation to specifically notify you of any variation to this or any other security and privacy statement.

YOU AGREE AND ACCEPT, BY YOUR USE OF OUR WEBSITE, THIS SECURITY AND PRIVACY STATEMENT.
Similarly, after any variation to this statement, you agree and accept that we have provided you with sufficient notice of the variation and you are taken to have accepted every such new security and privacy statement.

Want to ask us a question?

Call 1300 82 0010

SMS ez<space>w<space><your name> to 39993*

*This service is free. Standard telco charges may apply.